At Wimbus, your satisfaction is paramount to us. Recognizing the uncertainties of online shopping, we are dedicated to offering a clear and straightforward return and refund policy.

30-day Return Policy:

We facilitate returns within 30 days of your purchase, provided the product remains intact, unused, and with all tags attached.

We accept returns under the following circumstances:

• The product doesn't align with its description or image on our website.
• Manufacturing defects are observed in the product.
• The product sustains damage during transit.
• If the customer is dissatisfied with the product (please note, return shipping fees apply).

Refund Process:

Upon receiving the returned item, we conduct a thorough quality inspection.

If the item meets our return criteria, a refund will be processed within 5-7 business days.

Refunds will be credited back to the original payment method, whether it's a bank account or credit card.

How to Initiate a Return:

To initiate a return, kindly reach out to our customer service team via email at support@wimbus.shop.

Our team will guide you through the specific steps of the return process.

Manufacturing Defects:

In the event of receiving a product with manufacturing defects, please provide photographic or video evidence.

We'll furnish you with a free shipping code to facilitate the return process.

Upon receipt of the returned item, we'll conduct an inspection and process your refund within 5-7 business days.

Damage During Shipping:

Should you receive a product damaged during shipping, promptly photograph the package and the damaged item.

We'll collaborate with the shipping company to rectify the situation and dispatch a replacement product to you.

We're Here to Assist You:

For any inquiries concerning our return and refund policy, don't hesitate to contact our customer service team via email at support@wimbus.shop.

We're committed to providing unwavering support to ensure your shopping experience at Wimbus is gratifying.

Thank you for placing your trust in Wimbus!